Service Catalogue
What We Deliver.
A complete reference of our professional services and delivery capabilities — structured for technology partners who need to scope, quote, and engage with confidence.
Channel-first, partner-only professional services and delivery company.
Every service in this catalogue is available on a white-label basis. We operate under your brand, protect your customer relationships, and never compete with you for the work we help you win.
Network Deployment & Project Works
End-to-end delivery of enterprise network infrastructure projects — from design validation through commissioning and handover. We own the project so your team doesn't have to.
Network Design Validation
Review and validate low-level designs against vendor best practice and site requirements before deployment begins.
Deliverables
- LLD review report
- Gap analysis
- Pre-deployment checklist
Staging & Pre-Configuration
Device staging, IOS/firmware upgrades, and pre-configuration in our staging environment prior to site delivery.
Deliverables
- Staged device fleet
- Configuration audit
- Rack-and-stack documentation
Site Deployment & Commissioning
On-site installation, cabling, commissioning, and testing of network infrastructure across LAN, WAN, wireless, and security platforms.
Deliverables
- As-built documentation
- Test results
- Handover pack
Project Management
Dedicated project management for complex, multi-site, or time-critical deployments. RAID log, stakeholder reporting, and milestone tracking included.
Deliverables
- Project plan
- Status reports
- Risk register
- Closure report
Security Platform Deployment & Operations
Specialist deployment and operational support for enterprise security platforms — firewalls, SASE, zero trust, and endpoint. Vendor-certified engineers across the leading security stacks.
Firewall Deployment & Migration
Design, deploy, and migrate firewall infrastructure across Palo Alto, Fortinet, Check Point, and Cisco platforms. Policy migration, rule optimisation, and cutover management included.
Deliverables
- Firewall policy documentation
- Migration runbook
- Post-cutover validation report
SASE & Zero Trust Implementation
End-to-end deployment of SASE and zero trust architectures across Zscaler, Palo Alto Prisma, and Fortinet platforms. Includes identity integration and policy framework design.
Deliverables
- Architecture documentation
- Policy framework
- User acceptance testing report
Security Health Check & Audit
Structured review of existing security platform configurations against vendor best practice and CIS benchmarks. Delivered as a written report with prioritised remediation actions.
Deliverables
- Health check report
- Remediation priority matrix
- Executive summary
Security Operations Support
Ongoing operational support for security platforms — policy changes, incident response assistance, tuning, and escalation engineering.
Deliverables
- Change records
- Incident reports
- Monthly operational summary
On-Site Field Technician Services
Boots on the ground when and where you need them. Our field technicians are dispatched nationally for installations, break-fix, and scheduled maintenance — under your brand.
Smart Hands & Field Dispatch
On-site technician dispatch for physical layer tasks — racking, cabling, patching, device swap, and guided remote hands under engineer direction.
Deliverables
- Site visit report
- Photo documentation
- Completion sign-off
Break-Fix Response
Rapid on-site response for network outages and hardware failures. Available with defined SLA windows for partner-managed environments.
Deliverables
- Incident report
- Root cause summary
- Resolution documentation
Scheduled Maintenance Visits
Planned preventative maintenance visits — firmware updates, hardware inspection, cable management, and operational health checks.
Deliverables
- Maintenance report
- Firmware register update
- Next-visit recommendations
L3 / L4 Advanced Troubleshooting
Senior-level fault isolation for complex network and security issues that have exhausted standard support channels. We engage at the protocol and platform level — and we don't stop until the root cause is found.
Complex Routing & Switching Fault Isolation
Deep-dive investigation of BGP, OSPF, MPLS, and switching issues — spanning topology analysis, route table forensics, and control-plane packet capture.
Deliverables
- Root cause analysis report
- Remediation steps
- Configuration recommendations
Firewall & Security Platform Deep-Dive
Protocol-level investigation of firewall policy, NAT, application inspection, and security platform behaviour. Includes log analysis, packet capture, and vendor TAC liaison where required.
Deliverables
- Fault analysis report
- Policy review findings
- Vendor escalation support
Packet Capture & Traffic Forensics
Targeted capture and analysis of network traffic to identify anomalies, application behaviour issues, and protocol-level faults. Delivered with annotated Wireshark analysis.
Deliverables
- Annotated capture analysis
- Traffic flow documentation
- Findings summary
Vendor TAC Escalation Support
Expert-level support for managing and accelerating vendor TAC cases — preparing reproduction steps, packet captures, and technical evidence to drive faster resolution.
Deliverables
- TAC case documentation
- Reproduction environment
- Escalation liaison
Security-Cleared Engineering
Personnel with active security clearances for government, defence, and sensitive commercial environments. We hold the clearances so your project doesn't stall waiting for them.
Cleared Network Engineer (Embedded)
Security-cleared network engineer embedded within your project team or customer environment. Available for short-term engagements or extended placements.
Deliverables
- Weekly timesheets
- Activity reports
- Deliverable sign-off
Cleared Field Technician
Security-cleared field technician for on-site work in restricted or classified environments — government facilities, defence sites, and critical infrastructure.
Deliverables
- Site visit report
- Access log
- Completion documentation
Cleared Project Delivery
Full project delivery capability — engineering, project management, and field services — staffed entirely with cleared personnel for sensitive end-to-end engagements.
Deliverables
- Full project documentation suite
- Clearance confirmation letters
- Handover pack
Security-Cleared Engineering
We provide personnel with active security clearances for government, defence, and sensitive commercial environments — including cleared network engineers, field technicians, and full project delivery teams. This capability is not listed publicly. If you have a requirement that needs cleared resources, speak to us directly and we'll discuss what we can do.
Engagement Models
All services are available on a white-label basis and can be scoped to suit your delivery model.
Fixed-Scope
Defined deliverables, timeline, and price. Ideal for discrete projects with clear requirements.
Time & Materials
Flexible engagement billed on hours and expenses. Suited to variable-scope or exploratory work.
Retainer
Committed monthly capacity for ongoing operational support, maintenance, or embedded resourcing.
Day Rate
Per-day field or engineering resource. Ideal for short-notice dispatch or single-day engagements.
Ready to Scope an Engagement?
Send us the brief and we'll come back with a delivery approach and indicative pricing.